Product Support

From Continental® Fireplaces:

Zone Heating

Posted & filed under Common Home Owner Questions, Help Me Decide Questions.

THE BENEFITS OF ZONE HEATING Why is a fireplace more effective than using the furnace alone?

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What should I bring when buying a Fireplace?

Posted & filed under Common Home Owner Questions, Fireplaces, General, Help Me Decide Questions.

Here’s what you should know and consider when looking into buying a new Fireplace, Stove, or Insert for your home…

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What is “Maximum steady state efficiency”?

Posted & filed under Fireplaces, Technical Questions.

This figure represents in percentage, the absolute best amount of useable heat the fireplace can produce. Maximum steady state efficiency is determined by specific test conditions that include burning the fireplace until…

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What are BTU’s?

Posted & filed under Common Home Owner Questions, Fireplaces, Glossary of Terms.

BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with…

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What should I consider when choosing a Continental® fireplace to heat my home?

Posted & filed under Common Home Owner Questions, Help Me Decide Questions.

List of some key reasons why you should be choosing a Continental® over any other brand…

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Who services Continental® Fireplaces and how often should they be serviced?

Posted & filed under Common Home Owner Questions, Fireplaces, Technical Questions.

Authorized dealers are identified by banners in their stores as well as listing in the telephone yellow pages. They are most often listed under “fireplaces” but are often listed under hearth shops or heating contractors.

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What types of fuel can be used in Continental® fireplaces?

Posted & filed under Common Home Owner Questions, Fireplaces, Help Me Decide Questions.

All of our gas fireplace models are approved to burn either natural gas or propane. A conversion kit is available for any of these models for either fuel. Fireplaces that are designed to consume wood, oil or gas cannot…

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Will a Continental® Gas Fireplace operate during a power failure?

Posted & filed under Fireplaces, General, Help Me Decide Questions, Technical Questions.

Yes! All of our gas fireplaces incorporate a self generating millivolt system that operates independently from any outside electrical current.

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Can I buy a Continental® Fireplace over the internet?

Posted & filed under Common Home Owner Questions, Fireplaces.

The internet is an outstanding means of gathering information and sourcing a local authorized Continental® dealer from whom the purchase should always be made.

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Can I buy a Continental® Fireplace direct from the factory?

Posted & filed under Common Home Owner Questions, Fireplaces.

Unfortunately, no. All of our fireplaces are sold through dealers who are trained to provide you the very best service available.

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What is a vent free gas fireplace?

Posted & filed under Fireplaces, Glossary of Terms.

Vent free fireplaces are fireplaces that do not require any type of vent system. Instead, they are designed to burn clean and the combustion by-products

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What is a B Vent or Natural draft gas fireplace?

Posted & filed under FAQs, Fireplaces, Glossary of Terms, Help Me Decide Questions.

These type of fireplaces do not have a sealed combustion chamber and relies on the buoyancy of hot gases to vent effectively.

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What is a direct vent fireplace?

Posted & filed under FAQs, Fireplaces, Glossary of Terms, Help Me Decide Questions.

Direct vent is a term used to describe a specifically designed fireplace that performs differently from the traditionally vented fireplace which use a chimney.

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What does zero clearance mean?

Posted & filed under FAQs, Fireplaces, Glossary of Terms.

Zero clearance is a term used to describe a certain fireplace’s ability to be enclosed completely by combustible building material that can be positioned right up against the body of the fireplace.

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Will the blower increase the heat output of our fireplaces?

Posted & filed under FAQs, Fireplaces, General.

Yes, aside from the fact that all our fireplaces radiate heat from their fronts, there is still heat that can be withdrawn from the parts of the fireplace

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What does Convection Heating mean?

Posted & filed under FAQs, Fireplaces, Glossary of Terms.

This describes the transfer of heat by heating, then moving a substance. Simply put, the heat from our fireplaces is distributed via convection.

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What is conduction heat?

Posted & filed under Fireplaces, Glossary of Terms.

This is the transfer of heat through a body or substance. All of our fireplaces conduct heat to the air as it comes into contact with the hot glass and firebox surface.

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What is radiant heat?

Posted & filed under Fireplaces, Glossary of Terms.

Radiant heat is transmitted from a heat source via rays just like rays of sunlight. These rays pass through the air without heating it since only solid objects can absorb the heat they transmit.

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How much fuel do fireplaces consume and how much do they cost to operate?

Posted & filed under Common Home Owner Questions, Fireplaces, Help Me Decide Questions.

This is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour

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What is AFUE?

Posted & filed under Fireplaces, Glossary of Terms.

This figure represents a more realistic measurement of useable heat as it applies real-life influences to the efficiency of the fireplace.

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Do I need a chimney to vent a fireplace?

Posted & filed under FAQs, Fireplaces.

All of our wood stoves and fireplaces require a chimney, either a masonry or A vent stainless steel chimney and in the case of our oil stoves, L vent is also acceptable.

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Are gas fireplaces safe?

Posted & filed under FAQs, Fireplaces.

Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in.

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